FAQs
We aim to reply within 24 hours. During holidays, sales and other busy periods, responses may take a little longer. For assistance, contact info@winniemodo.com.
Does WINNIEMODO have a physical store?
WINNIEMODO operates online and currently has no retail stores open to customers. Our customer service team is available to help with product and order enquiries.
How does ordering work?
WINNIEMODO offers designer clothing, footwear and accessories. We purchase goods after receiving customer orders. Select your preferred item and size, add it to your cart, and review your order details before completing checkout.
Can I order a sold-out item or reserve an item?
Items marked as sold out are not currently available to order. We do not offer reservations. You are welcome to contact us about availability before ordering.
What if I am unsure about the size or fit?
Contact us before ordering with the product name or link, your usual size and your fit questions. We can help clarify the available sizing information, although we cannot guarantee how an item will fit.
Can I cancel or change my order?
Please contact us as soon as possible if you would like to cancel or change your order. We also accept cancellation requests made more than 15 minutes after payment. Our team will check your order’s status and confirm whether the requested cancellation or change can be arranged. Please wait for our confirmation rather than assuming your order has been cancelled.
Which currency will I be charged in?
Check the currency and final amount displayed at checkout before paying. If you have questions about the currency shown, please contact us before placing your order.
What payment methods can I use?
The payment methods available for your order are displayed at checkout. Availability may vary by location and device.
What should I do if my payment fails?
Check your payment details and billing address. If you are unsure whether a payment went through, check for an order confirmation and contact us before trying again. Please do not email your full card number or security code.
Will I receive an order confirmation?
An order confirmation will be sent to the email address provided at checkout. If it does not arrive, check your spam folder and contact us before placing the same order again.
Are WINNIEMODO items authentic?
WINNIEMODO guarantees the authenticity of the items it sells. Our authenticity checks are supported by professionals with more than 10 years of experience in high-fashion brands. If you have questions about a specific item, please contact us before ordering.
How will my order be packaged?
If particular packaging or accessories are important to you, please contact us before ordering to confirm what is available for the specific item.
How long will delivery take?
Estimated delivery is 7–14 business days from payment, including the 1–3 business days required for order processing. This is an estimate, not a guaranteed arrival date. Please refer to our Shipping Policy for details.
Do you offer international shipping?
We offer free shipping to the destinations we serve. Customers in the United States and Asian countries do not pay additional customs duties. Customers in other destinations are responsible for any applicable import duties and taxes, as explained in our Shipping Policy.
Can I track my order?
Once your order has shipped, we will email you the tracking information.
Can I return or exchange an item?
Please notify us within seven days of receiving your order to request a return or exchange. All items, including discounted items and Final Piece For Sale items, are eligible subject to the conditions in our Refund Policy.
After we confirm your request, the item must be returned within 20 days and meet the policy’s condition and packaging requirements.
Who pays for return shipping?
WINNIEMODO covers shipping for the first return or exchange, including delivery of the replacement item for a first exchange. Different arrangements apply to a second exchange. Please contact us for return instructions before sending anything back.
How much will I be refunded, and when?
Refunds are based on the amount paid for the returned item, less a 5% administration fee. We do not deduct the original outbound shipping cost.
Returns must be received and assessed before a refund is approved. Return processing and the time for a refund to appear in your account are separate stages. Please refer to our Refund Policy for the applicable timelines and full details.
Where can I find information about privacy?
Please review our Privacy Policy for information about how your personal information is collected, used and shared.