Thank you for visiting and shopping at www.winnie-modo.com
Following are the terms and conditions that constitute our Delivery Policy.
Shipment processing time
At our company, we are committed to providing efficient, reliable, and transparent shipping services to our customers around the world. Our shipping policies are designed to ensure that your orders are delivered in a timely and hassle-free manner.
Order Processing and Shipping Timelines
All orders placed with our company are processed within 1 to 3 business days. Please note that we do not ship or deliver orders on weekends or holidays.
In the event that we are experiencing a high volume of orders, there may be a slight delay in the shipment of your order, typically a few days. We kindly ask that you allow for additional transit time to account for potential delays. If there will be a significant delay in the shipment of your order, our customer service team will promptly notify you via email or telephone.
Orders are expected to arrive at the delivery address within 7–14 business days after payment is received. This estimated timeframe includes the 1–3 business days required for order processing. The status of your order will be updated on our website when it is ready to be shipped out.
Shipping Methods and Carriers
We offer a variety of shipping options to meet the diverse needs of our customers. Depending on the size, weight, and destination of your order, we may utilize different shipping carriers, including but not limited to:
- USPS (United States Postal Service)
-SF Express
- FedEx
- UPS
- DHL
The shipping method and carrier used for your order will be determined based on the most efficient and cost-effective option available. We strive to provide reliable and trackable shipping services to ensure the safe and timely delivery of your items.
Free Worldwide Shipping
WINNIEMODO offers free worldwide shipping.
International Shipping
International delivery times may vary by destination and customs clearance. Shipping is free worldwide.
Customers in the United States and all Asian countries are not charged additional customs duties. For destinations outside the United States and Asia, customers are responsible for applicable customs duties and import taxes.
Order Tracking and Delivery Confirmation
To provide our customers with the best possible shipping experience, we offer order tracking and delivery confirmation services. Once your order has been shipped, you will receive a tracking number that you can use to monitor the status of your delivery.
If you have any questions or concerns about the status of your order, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with our company is a positive one.
Customs, Duties and Taxes
For deliveries to the United States and all Asian countries, customers are not charged additional customs duties. For destinations outside the United States and Asia, applicable customs duties and import taxes are the recipient's responsibility and may vary by destination and the value of the goods.
Recipients are prohibited from refusing shipment due to any tax-related issues. Should a recipient elect to refuse delivery, resulting in the return of the goods to the original shipping address, the recipient will be liable for all associated return shipping costs and any other fees incurred during the process.
Refunds, if applicable, will be calculated based on the total value of the goods, with all relevant charges deducted prior to processing any refund. It is important to note that our company retains the exclusive right to make final determinations regarding any disputes or questions related to these tax obligations and associated costs.
Damages
WinnieModo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
-When will my order arrive?
Orders are expected to arrive within 5–14 business days after payment is received, including 1–3 business days for processing.
There can be the occasional customs or courier delay which may affect your delivery time frame from time to time.
-Will I get a tracking number?
An email will be sent once your order has been dispatched. If you do not receive one, please email info@winniemodo.com
All orders require a signature on delivery, make sure your supplied address is attended during business hours.
We cannot send to PO boxes, please ensure a street address is supplied.
-Which courier do you use?
~DHL
~USPS (United States Postal Service)
~SF Express
~UPS
~FedEx Express
-Is signature required for delivery?
A signature is required upon receipt of goods. Please make sure you or someone is available to receive the package.
-Will I have to pay any additional duties or taxes?
Customers in the United States and all Asian countries are not charged additional customs duties. Customers in other destinations are responsible for applicable customs duties and import taxes.
For destinations outside the United States and Asia, customs duties and import taxes are determined by the destination authorities.
For those destinations, applicable charges may vary by country.
For destinations outside the United States and Asia, contact your local customs office if you need information about applicable charges.
-How long does it take to process an order?
All orders are processed within 1–3 business days, excluding weekends and holidays. You will receive another notification when your order has shipped.
Potential delays due to a high volume of orders or postal service problems that are outside of your control.
The estimated delivery timeframe of 5–14 business days is counted from receipt of payment and includes order processing. WinnieModo cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimize any potential delays.
-How will my order be packaged?
Your order will be carefully packaged in a protective box with branded dust bags if provided by the designer to ensure it arrives to you in great condition.
-Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as item are often limited, we do not offer reservations.
-How do I check the status of my order?
After you have placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.
-How much is shipping？
We offer free worldwide shipping.
Shipping terms:
Worldwide shipping is free.
If you have questions about delivery to your destination, please email us.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the status. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 14 days of receiving your shipping confirmation email, please contact us at info@winniemodo.com with your name and order number, and we will look into it for you.
